Shipping of your purchase
- When the product is declared on the site 'Available' it means that it is physically present in our. Milan warehouse. Without excuses and without deceit. It will leave, usually within 24 hours, (except weekends and public holidays) from receipt of payment, with a fast courier. You can also collect it from us!
- If it is not available, an average delivery time is indicated, which can be shorter but also a little longer than indicated.
The material is sent via our DHL courier (unless it is impossible), for very large packages or packages that generally exceed 100 kg, other couriers can be used depending on the type of delivery or not. The indicated transport prices are ALWAYS ex-street level. Positioning or transport to the floor are extras that must be agreed upon request. Shipping costs include packaging costs.
The boxes are reasonably sized and your items are well protected. But ... please refuse items that are obviously damaged even in the packaging alone. Remember the TRAVEL material ALWAYS INSURED against damage but to enforce the insurance we need that:
1. the material is rejected if clearly damaged even in the packaging alone
2. the material, despite the packaging intact, is damaged. In this case send photos of the material and packaging intact, as proof to be provided to our. insurance.
3. The packaging is slightly damaged: accept the material with 'reserve' to be affixed and signed on the delivery note. Write 'You accept the material with reservation' plus date and time and signature.